Any extra amount paid by customer for
retail order can be refunded by the company if customer ask.
User can cancel at any time
before actual pick-up. No cancellation charges will be levied
In case company deny to process any
article because of any reason, the order amount for that article will be
refunded to retail customer.
If customer wants to cancel the order
because of any reason, then the request for cancellation can be made
before the delivery of the product
Depending on the kind of product you wish to return,
your return request may have to undergo a verification process
Following verification, you
will be required to confirm your decision based on the category of product
Keep ready all the requisite
items necessary for a smooth returns process — including invoice, original
packaging, price tags, freebies, accessories, etc.
Pickup and Delivery of your
order will be scheduled hand-in-hand in case of exchanges and replacements
If the phone is bought on EMI
then on such purchase no return is available.
If after the deliver/purchase
phone has been activated in such case there is no return available( In
such case policies of particular brand that has been purchased will be
If advance payment has been made via direct transfer i.e. Net
banking and order is cancelled by customer or store the full amount that has
been paid will be refunded within 2 days.
If the advance payment has been made through payment gateways
(credit/debit cards, wallets, UPI) and order is cancelled by customer or store
the full amount that has been paid will be refunded within 3 days.
Sameday Store will provide warranty of 1 year for every handset.
Replacement warranty for every brand are following:
Samsung – 14 days
Oppo/Vivo – 30 days
Mi – 7 days
Realme – 7 days
Apple – No replacement
All the instructions regarding replacement will be given at the
time of delivery with the bill.
PRODUCT RETURNS – COMMON SCENARIOS
When is your order eligible for product
returns, exchange, replacement or refund?
Here you can familiarize yourself with the
common scenarios where you become eligible for the return/exchange and refund
so that you can make informed choices get a good shopping experience on Sameday
When you get a order that is defective or damaged:
In such case first, check if there is any
damage to the product that you ordered. Sometimes, the package may appear to be
damaged due to shipping and handling but the product inside the packaging may
be in good condition. However, if you notice that your package has been
tampered with or the product is not sealed properly in its box, you can reject
the order on the spot. If you notice this after you accept the package, you may
opt to raise a Return request
Out of stock:
If you have placed an order for a particular product
and have made a successful payment for the product and due to some reason
product goes out of stock during the process you will get the full refund of
the amount paid for the product.
You get some
different order instead of your order:
Sometimes due to some processing error you
might get different order for example you ordered a JBL earphone and got
instead some other brands earphones.
While this is not a common occurrence, such scenarios should be
immediately alerted for Returns.
Once notified for return, our delivery personnel will collect the
product delivered to you and provide you with a replacement of the exact
product that you ordered. Remember to read the return policy on the page where
your product is described.
If you want a refund
If you are unsatisfied with your replacement,
or if the specific product or model that you want is out of stock, our customer
support team may advise you to opt for a refund.
Choose the Request Return option after filling
out the details from your My Orders page. Your refund will be processed after
A product bought from Sameday
Store is not functional during its warranty period
The Sameday Store replacement guarantee stands
applicable during the specified period, depending on our return policy and the
product category. It is important to first check the Replacement Guarantee
period on the return/refund page and then ask for a ‘Return’.
If, for some reason, you discovered that the
product you ordered has some malfunction or is not working past this guarantee
period, get in touch with the authorized service center of the brand in your
city, just as you would with any product that you might purchase at an offline