Cancellation / Refund Policy

  •  Any extra amount paid by customer for retail order can be refunded by the company if customer ask.
  • User can cancel at any time before actual pick-up. No cancellation charges will be levied
  •  In case company deny to process any article because of any reason, the order amount for that article will be refunded to retail customer.
  •  If customer wants to cancel the order because of any reason, then the request for cancellation can be made before the delivery of the product
  •  Depending on the kind of product you wish to return, your return request may have to undergo a verification process
  • Following verification, you will be required to confirm your decision based on the category of product ordered.
  • Keep ready all the requisite items necessary for a smooth returns process — including invoice, original packaging, price tags, freebies, accessories, etc.
  • Pickup and Delivery of your order will be scheduled hand-in-hand in case of exchanges and replacements
  • If the phone is bought on EMI then on such purchase no return is available.
  • If after the deliver/purchase phone has been activated in such case there is no return available( In such case policies of particular brand that has been purchased will be applicable only)
  • If advance payment has been made via direct transfer i.e. Net banking and order is cancelled by customer or store the full amount that has been paid will be refunded within 2 days.
  • If the advance payment has been made through payment gateways (credit/debit cards, wallets, UPI) and order is cancelled by customer or store the full amount that has been paid will be refunded within 3 days.
  • Sameday Store will provide warranty of 1 year for every handset.
  • Replacement warranty for every brand are following:
  • Samsung – 14 days
  • Oppo/Vivo – 30 days
  • Mi – 7 days
  • Realme – 7 days
  • Apple – No replacement
  • All the instructions regarding replacement will be given at the time of delivery with the bill.
  • PRODUCT RETURNS – COMMON SCENARIOS
  • When is your order eligible for product returns, exchange, replacement or refund?
  • Here you can familiarize yourself with the common scenarios where you become eligible for the return/exchange and refund so that you can make informed choices get a good shopping experience on Sameday Store.  
  • When you get a order that is defective  or damaged:
  • In such case first, check if there is any damage to the product that you ordered. Sometimes, the package may appear to be damaged due to shipping and handling but the product inside the packaging may be in good condition. However, if you notice that your package has been tampered with or the product is not sealed properly in its box, you can reject the order on the spot. If you notice this after you accept the package, you may opt to raise a Return request
  • Out of stock:
  • If you  have placed an order for a particular product and have made a successful payment for the product and due to some reason product goes out of stock during the process you will get the full refund of the amount paid for the product.
  • You get some different order instead of your order:
  • Sometimes due to some processing error you might get different order for example you ordered a JBL earphone and got instead some other brands earphones.   While this is not a common occurrence, such scenarios should be immediately alerted for Returns.
  • Once notified for return, our delivery personnel will collect the product delivered to you and provide you with a replacement of the exact product that you ordered. Remember to read the return policy on the page where your product is described.
  • If you want a refund 
  • If you are unsatisfied with your replacement, or if the specific product or model that you want is out of stock, our customer support team may advise you to opt for a refund.
  • Choose the Request Return option after filling out the details from your My Orders page. Your refund will be processed after approval
  • A product bought from Sameday Store is not functional during its warranty period
  • The Sameday Store replacement guarantee stands applicable during the specified period, depending on our return policy and the product category. It is important to first check the Replacement Guarantee period on the return/refund page and then ask for a ‘Return’.
  • If, for some reason, you discovered that the product you ordered has some malfunction or is not working past this guarantee period, get in touch with the authorized service center of the brand in your city, just as you would with any product that you might purchase at an offline retailer.